Auto · General repair and service

The declined half of your repair orders, sold back to you.

Digital inspections the customer believes, authorization on record before a wrench turns, and every deferred item coming back on this car’s own mileage rather than a date that arrives eight months early.

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A digital inspection for a 2023 Volkswagen Jetta at 55,061 miles: 58 of 71 items in good shape, 3 needing attention and 10 to watch. The first finding carries the technician’s own photograph of the worn front pad held against the scored rotor.

The inspection — 58 of 71 in good shape, which is what makes the 3 reds land

How the day is built Bays A drop-off, a promised-out time and an authorization on record before the work starts. Bays rather than a map.
Job types it starts with
Diagnosis & repairOil & filterBrake serviceTiming beltA/C serviceCooling systemSuspension & steering
Each with its own checklist, required fields and duration. All editable.
What the Vault holds here $19,795 the average pile of recommended work a shop has never been shown.

One job, end to end

What an auto repair job looks like in OnSight.

  1. 01
    The car checks in against its own historyVIN decode fills the year, make and model. The odometer is captured every visit, and the record follows the car when it is sold.
  2. 02
    The inspection leads with what is fine“58 of 71 items are in good shape” is the first thing the customer reads, which is what makes the reds believable. Every red carries a photograph, because the software will not let the job close without one.
  3. 03
    Authorization is on record before the work startsPrice, what is included and the photographs, answered on their phone. Three answers, not two — “not right now” takes a date.
  4. 04
    Everything declined goes into the VaultNot a list somebody is supposed to work. It reprices nightly and comes back when this car crosses the mileage it was due at.

The Deferred Work Vault

The half they said no to, sold back to you.

The tires, the timing belt and the suspension work they said no to — already diagnosed, already photographed, already trusted — repriced at today’s parts and labor and resurfaced on this car’s odometer.

Captured with its photograph and its measurement, repriced nightly at today’s cost, ranked by what is most likely to be recovered, and resurfaced when the customer is actually ready. Not a list somebody is supposed to work.

How the Vault works →

What ends up in it, in this trade

  • Tires declined at inspection
  • Timing belt and water pump
  • Brake work deferred to “next time”
  • Suspension and alignment
  • Cooling system and A/C service

The OnSight Agent

Ask for it in a sentence. It builds the automation.

It knows your job types, price book, crews and pricing program. Two an auto repair business asks for on the first day:

“When an inspection flags something as needs attention now and it is over $400, raise an estimate and text the customer the technician’s photo.”

Builds the estimate from the item and the parts it includes, attaches the photograph, and sends a link they can accept in one tap — filing it in the Vault if they defer.

“Bring back deferred work when the car crosses the mileage it was due at.”

Reprices at today’s parts and labor, ranks by recovery score, and tells the advisor what is due before the car goes on the lift.

See the agent build one →

More in this branch

Bays Auto Repair Digital inspections the customer believes, authorization on record before a wrench turns, and every deferred item coming back on this car’s own mileage rather than a date that arrives eight months early. See how it works → Bays Tire & Wheel Fast turns without losing the record, four corners measured every visit, and the set they did not buy in June coming back in September at this week’s price. See how it works → Routed rounds Mobile Mechanic A day routed like a service round, the full vehicle passport carried to the curb, and payment taken on the driveway before you pull away. See how it works → Phased projects Body Shop Phased work with the photographs, the supplements and the calibration certificate on one record — and the cosmetic work the customer keeps meaning to do coming back on its own. See how it works → Booked slots Detailing Booked slots priced by the vehicle, condition photographed on arrival, and the coating they thought about last time arriving as a quote when the protection is actually due. See how it works →

The vehicle

A car is not a new idea. It is a second kind of the record we already had.

The obvious build is a vehicles table. What shipped extends the record that already existed — the thing work happens to. Read the description of a property and substitute “vehicle” for “address”: every clause stays true. It has an owner today, it had owners before, it accumulates equipment, it collects photographs, it holds a history, and it can be sold.

Which bought one thing no competitor has: deferred work anchored to the car survives the car being sold. The next owner inherits the record of what was recommended and never done.

The VIN, before anything touches the network

  • The check digit is validated locally, so a typo never becomes a lookup
  • Decoding is the free federal service, cached by VIN
  • It separates a battery electric, a hybrid and a gasoline truck correctly
  • The decode names the vehicle, but only ever fills a blank
  • So “Dave’s truck” survives every re-decode
The odometer is the automotive date And it is a series, not a field A calendar tells you when a lawn needs cutting. Nothing about a calendar tells you when a car needs tires. Readings are the truth and the number on the vehicle mirrors the latest one.
The mirror only moves forward Unless a reading says it is a correction Without that rule one fat-fingered 190,000 silently retires a car’s entire maintenance schedule.
Each car learns its own rate From its own history Spans under thirty days are ignored, because a forty-mile week is an airport run and not a trend. The federal average is only a fallback for a car that has never been in twice.
“Due in 5,000 miles” is a number Computed from that car’s observed rate So a delivery van and a weekend convertible do not get the same reminder for the same interval.

The customer comes to the building, so the routing half of the product is switched off and bays are switched on. A mobile mechanic travels, is still filed under Auto, and gets the routing back — because the question “when are you next near this address” is the right one for them and the wrong one for a shop.

The inspection

The color on the sheet is derived, not chosen.

Thresholds live on the template with a direction flag. Tread depth and pad thickness get worse going down; soot load and coolant freeze point get worse going up. The color falls out of the measurement, which is the only way a new technician’s yellow is the same as a veteran’s yellow.

And the green items are the product.

Four in five answers are fine, and saying so is what makes the two that are not believable. The customer’s copy leads with how many are in good shape, then the amber, then the red with its photograph and its real measurement.

A sheet that lists only problems reads as a shop looking for work. That is the whole argument for showing the greens, and it is why a customer believes the reds.

Rules the screen does not get to forget

  • A red item with no photograph is refused. Completing the inspection enforces it, not a screen — a rule a screen enforces is a rule a second screen forgets
  • Every answer is written the moment it is tapped, not on submit. A tablet under a car loses the page, and losing sixty answers is how a shop stops doing inspections
  • One tap is green, and the buttons are large, because the person pressing them is wearing gloves
  • Three sheets ship in the library and a shop copies one — editing the copy never touches the catalogue

Authorization

The estimate is not the authorization.

An authorization records the amount, the amount it replaced, the method it came in by, the name and role of the person who gave it, the scope they approved and the time. A shop that adds work mid-job records a second one rather than editing the first.

Keeping the prior amount is the whole of it. “You approved $890” and “you approved $550, and then $890” are different conversations, and the second is the one a shop can actually have. Every raise leaves both numbers behind.

The parts matrix

Part costMethodValue
$0 – $5Multiplier× 4.00
$5 – $15Multiplier× 3.00
$15 – $50Multiplier× 2.20
$50 – $150Margin45%
$150 – $400Margin38%
$400 and upMargin30%

Nobody prices a $2 clip the way they price a $600 compressor. Cheap parts are multiplied, expensive ones are priced to a margin, and the tier is chosen by cost so nobody has to remember which rule applies.

Cost is manager-only Hidden by a function, not by a screen The price function runs with elevated rights and hands back the answer without ever exposing the cost that produced it. A hidden column is only hidden until somebody finds another way to read the row.
The Vault resurfaces on mileage Not on a calendar Four tires recommended at 110,418 miles and due at 111,307 — the car is now at 113,086. That is a conversation with a date on it that the customer cannot argue with.
Some rules are refusals They sit above the scoring entirely Selling the vehicle means never contact again, full stop, no score and no exception. “Not worth it on this car” means silence unless the item is a safety item, and then exactly once.
The car being booked in Is the strongest signal there is For a shop the subject is the car, so “a visit to this subject is scheduled” already means it will be on the lift on Thursday — the same play a landscaper uses for “we are already in your street”.

Book a demo

See it running an auto repair business, not a generic one.

Thirty minutes on data that looks like yours, with the arithmetic run on your own job count and average ticket. No card, and no obligation to switch anything.

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