Auto

The car is the record. The declined half is the pipeline.

Everything on the platform, plus what a shop needs: inspections a customer believes, history keyed to the vehicle, authorization on record before a wrench turns, and follow-up on real mileage.

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The vehicle · A car 1,779 miles past the point its declined work came due

The digital vehicle inspection

Lead with what is fine, and the reds become believable.

“58 of 71 items are in good shape” is the first thing ours says — which is exactly what makes the reds land.

A digital inspection for a 2023 Volkswagen Jetta at 55,061 miles: 58 of 71 items in good shape, 3 needing attention and 10 to watch. The first finding, brakes pull, pulse or squeal, carries the technician's own photograph of the worn front pad held against the scored rotor, with the pad down to its backing plate.

Inspection · The sheet the customer receives, on their own phone

Three tiers, and a technician's name against each one.

Needs attention now is somebody putting their name to a hazard. Worth watching does not pretend to be urgent. Good is the number at the top of the sheet.

  • Measurements color themselves. Tread depth, freeze point, pad thickness, battery state — out of range without anyone deciding
  • Photographs are taken at the car. Not a stock diagram — their own worn pad, in the bay, dated
  • Checklists are per job type. A required item left undone stops the job closing
  • Everything declined drops into the Vault with the measurement that justified it
Where declined items go →

Video inspections

“Show me” is the whole objection. So show them.

A customer who cannot see the play in the ball joint is not being difficult. They are being asked to spend nine hundred dollars on a description of a noise. The technician films it on the phone, and the argument is over.

Where the clip actually goes

The text carries a link, not the video — and that is the better version.

A text message cannot carry video. SMS has no media at all, and the carriers squeeze MMS to about a megabyte, so a sixty-second clip arrives as a smear or does not arrive. The text carries a link to the inspection sheet instead, which is the thing worth opening anyway: the clip plays beside the measurement, the note and the price. A bare video link shows the problem. This shows the problem next to the number, which is what sells the work.

The clip stays on the vehicle. Next visit, next advisor, next year — it is still there, against the car it was filmed on.

How it stays small enough to send

  • 720p, sixty seconds, hard stop. A clip is born at about 8 MB rather than being squeezed down to it afterwards.
  • Nothing is transcoded. No thirty-megabyte encoder to download and no technician standing still while a progress bar runs.
  • Records on any phone in the bay — iPhone or Android, whichever the tech has.
  • Against an inspection point or the vehicle itself, so it files where somebody will look for it.
  • Car trades only. A lawn crew never sees the button.

Sixty seconds is a deliberate ceiling, not a technical one. A three-minute walkaround does not get watched, and the clip that sells the brake job is the eight seconds with the wobble in it.

The vehicle passport

History follows the car, not the customer.

Everywhere else, history is keyed to the person, so a sale starts the record over. Ours is keyed to the vehicle — deferred work included.

Identified once VIN decode Year, make, model and trim fill themselves in. Scanned with the camera or typed — one field, not eight.
Measured every visit The odometer Captured at every check-in, which is what makes mileage-based follow-up possible at all.
Kept for good Service history Every repair order, every inspection, every photograph and every declined recommendation, in one timeline that outlives the owner.

Why it is the same record a property gets.

A vehicle is the same asset record a house gets, with a VIN instead of a street address — owners and tenure, equipment and warranties, attachments, deferred work and the whole transfer-of-ownership flow, already built.

Which is why a mobile mechanic gets the identical record at the curb that a twelve-bay shop gets in the bay.

What that buys you

  • Follow-up that fires on this car's mileage, not on a calendar reminder
  • A pre-purchase inspection that can see what the shop already knows
  • A trade-in whose record does not vanish when it changes hands
  • Tread depth as a trend line across visits rather than a fresh opinion
  • Warranty and coverage dates the advisor can see before quoting

Repair orders, bays and authorization

A board built around bays and promise times, not a map.

A shop fills bays, keeps promised-out times and gets an answer before a wrench turns. Same calendar every trade gets, with the views a shop actually uses.

Day Week Month By technician Split
  1. 01
    Check-in captures what matters once. VIN, odometer, the complaint, who to reach — and the car’s whole history is already on screen.
  2. 02
    The bay and the promised-out time are the schedule. Job types carry their own duration, so a diagnostic and a timing belt do not book the same slot.
  3. 03
    Authorization goes on the record before the work starts. Price, what is included and the photographs behind it, answered on their phone — and what they approved is stored against the order.
  4. 04
    Three real answers, not two. Yes, no, and “not right now” — which takes a date, and that date beats the scoring model.
  5. 05
    The declined half does not die with the order. It goes to the Vault with its photograph and its measurement, reprices nightly, and comes back on this car's own odometer.
See what happens to declined work →
The customer's copy of a recommendation: Apex Auto Service, four tires fitted and balanced, flagged as a safety item at $1,357.78, with a what-is-included table and Yes go ahead or Not right now.

Authorization · Priced, itemised, and answerable in one tap

The board across a month, each order tagged by job type color with completed work struck through.

The board · Day, week, month, by technician or split

Automotive trades

A tire shop and a body shop are not the same business.

Each arrives with its own job types, checklists, required fields and inspection sheets — editable on day one, and never a blank page.

Bays Auto Repair Digital inspections the customer believes, authorization on record before a wrench turns, and every deferred item coming back on this car’s own mileage rather than a date that arrives eight months early. See how it works → Bays Tire & Wheel Fast turns without losing the record, four corners measured every visit, and the set they did not buy in June coming back in September at this week’s price. See how it works → Routed rounds Mobile Mechanic A day routed like a service round, the full vehicle passport carried to the curb, and payment taken on the driveway before you pull away. See how it works → Phased projects Body Shop Phased work with the photographs, the supplements and the calibration certificate on one record — and the cosmetic work the customer keeps meaning to do coming back on its own. See how it works → Booked slots Detailing Booked slots priced by the vehicle, condition photographed on arrival, and the coating they thought about last time arriving as a quote when the protection is actually due. See how it works →

Book a demo

See it running a shop, not a generic work-order system.

Thirty minutes on data that looks like yours, with your own repair order count and average ticket in the arithmetic.

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