Field Service · Lawn, landscape and grounds

Forty stops a day, and every one of them billed.

Routes that order themselves, properties that remember their own gate latch, and the upsell your crew spotted in March coming back in April.

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A property record showing the irrigation system, sprinkler heads and mulch beds with their specifications, beside what the crew needs to know: dog in the yard, invisible fence, no-spray bed, gate and latch.

The property — what is here, and what the crew needs to know

How the day is built Routed rounds Many short visits a day, ordered by geography, re-timed by the optimizer and handed to the crew’s own maps app.
Job types it starts with
Mow & maintainMulch installShrub trimIrrigation checkAeration & overseedSeasonal clean-upTree & shrub treatment
Each with its own checklist, required fields and duration. All editable.
What the Vault holds here 38% of a landscaper’s recommended extras are never asked about a second time.

One job, end to end

What a lawn & landscape job looks like in OnSight.

  1. 01
    The round is built before anyone leavesRecurring plans put the week on the calendar. The optimizer orders each crew’s day from the yard and back, and shows what would move before it writes it.
  2. 02
    The crew arrives knowing the propertyBed areas and mulch yardage, irrigation zones and head types, the gate that has to be latched, the invisible fence, the beds nobody sprays.
  3. 03
    What they spot gets photographed and pricedA dying shrub line, a broken head, a bed that needs edging — photographed, priced, and sent to the customer as their own sheet.
  4. 04
    Treatments carry the record the state wantsA fertilizer or weed-control round is a licensed application: the product by EPA number, the rate, the area and the applicator’s license, recorded on the stop and reportable to your state.
  5. 05
    The stop bills itself when the day closesThe invoice is raised from the service, priced through your program, and charged to the card on file. The receipt goes out branded as your business.

The Deferred Work Vault

The half they said no to, sold back to you.

The shrub replacement they passed on in March, repriced at today’s stock cost and back in front of them in April — when the bed is bare and they can see it.

Captured with its photograph and its measurement, repriced nightly at today’s cost, ranked by what is most likely to be recovered, and resurfaced when the customer is actually ready. Not a list somebody is supposed to work.

How the Vault works →

What ends up in it, in this trade

  • Shrub and bed replanting
  • Irrigation zone repairs
  • Aeration and overseed
  • Tree work flagged on a walk-round
  • Drainage the crew keeps working around

The OnSight Agent

Ask for it in a sentence. It builds the automation.

It knows your job types, price book, crews and pricing program. Two a lawn & landscape business asks for on the first day:

“When a crew finishes a round, bill every stop and charge the card on file.”

Raises the invoice from the stop’s service, prices it through your program, charges the vaulted card and emails the receipt as your business.

“Bring back declined bed work when the season turns.”

Reprices at today’s stock cost, ranks by what is most likely to sell, and sends the customer the photograph the crew took at the time.

See the agent build one →

More in this branch

Routed rounds Lawn & Landscape Routes that order themselves, properties that remember their own gate latch, and the upsell your crew spotted in March coming back in April. See how it works → Booked windows Heating & Air Equipment records that follow the house, maintenance plans that bill themselves, and the replacement quote they declined in October arriving the first week it goes below freezing. See how it works → Booked windows Plumbing Emergency slots held open, the shut-off location already on the property, and the water heater they declined coming back before it floods the garage. See how it works → Booked windows Electrical Multi-visit work held together as a project, the panel record on the property, and the EV charger they thought about last year arriving as a priced quote rather than a memory. See how it works → Routed rounds Pest Control Quarterly rounds on the board without anyone building them, the chemical and the applicator license recorded where an inspector can find them, and renewals that do not depend on somebody remembering. See how it works → Routed rounds Irrigation Start-ups and winterizations that schedule on the season, backflow tests with their history attached, and the zone rebuild they passed on last autumn arriving before the first hot week. See how it works → Routed rounds Cleaning Recurring rounds that build themselves, access facts the crew can read on the doorstep, and the deep clean they said maybe to arriving as a quote rather than a memory. See how it works →

The property

The address outlives everyone who has ever owned it.

Every competitor builds around the customer. Here the property is a first-class record with a history that survives the people on it — which is the difference between inheriting a customer when a house sells and losing one.

What counts as equipment is decided by the trade, not by a generic assets box. A lawn business gets turf, irrigation systems, sprinkler heads, mulch beds, rock beds, trees, hardscape and drainage. Heating and air gets condensers, air handlers, thermostats, mini splits and ductwork. The presets are copied at boarding and then belong to you.

And alongside the equipment, the facts

  • The dog, and which gate it is behind
  • The invisible fence
  • The bed that must never be sprayed
  • The gate code, and which door the crew uses

Each fact carries its own visibility. One marked business-only never reaches a customer screen.

When the house sells The work does not restart A transfer opens a new tenure row and closes the old one. The equipment, the serials and the visit history stay with the address, because they describe the house rather than the owner.
Recurring plans are parked Never silently repointed A weekly mow that keeps billing somebody who moved is the most expensive thing that can survive a sale unnoticed. Upcoming visits and open invoices are counted and handed back for a person to decide.
The new owner sees the house And never the money Equipment, serials, warranties, filter sizes, owner-visible facts and dated visits — including ones from before they bought it. No invoice, no total, no previous owner’s name.
The trade picks the words Before anybody types anything There are no “jobs” in a lawn business’s interface. There are stops, grouped into routes, driven by crews, attached to properties — and a plumber reads service calls instead. Same rows, different vocabulary.

The day

Optimising a route is easy until one stop was promised for nine o’clock.

Every stop knows whether its time was given to a customer or is just a date, and the day picks a strategy from that. It is the difference between a button a dispatcher presses and one they learn not to.

What the day containsWhat happens when you optimise
No promised timesThe whole day goes to the waypoint optimiser and comes back in the cheapest order.
Some promised, some notThe promises are laid out as a skeleton and the movable work is inserted into the gaps between them, cheapest first, one placement at a time.
Unsure either wayIt resolves from the stop, then its type, then your default — and coalesces to promised. A wrong “movable” puts a customer on their drive at nine, so the safe default is the strict one.
Pressing it is safe Because of four things, not one The optimiser writes nothing and returns a plan. The dialog previews every stop that moves. Applying re-derives what it may touch, so a stale preview cannot re-time a stop that has since changed crew. And every overwritten time is snapshotted, so undo reaches the original schedule rather than the previous optimisation.
A detour has a limit Or the last stop of the day is free Work dropped in after the final promise has nothing to be late for, so without a closing time every insertion looks feasible and a crew earns a two-hour detour at four o’clock. A detour may not push the day past when it would already have ended.
Pins are numbered per crew So “the third stop” means what the driver thinks Numbering straight through the day would show two crews out as a route nobody drives. A single person’s own run does number straight through, because for them it is one list.
Depots are a table Not a setting A landscape company runs a yard, a supply house and a dump, and a route names the ones it actually uses. Leave the end point blank and the crew returns where it picked up, which is what they do.

Optimising a range is a loop over days rather than one bigger route — a crew cannot drive Tuesday’s stops on Monday. “Nothing to do here” is an answer, not a failure, or a month-long run buries the days that worked under thirty red errors.

On the truck

What the crew sees is not what the office sees.

A crew login opens on their day: their stops, their calendar, their map. The switch is the person’s role, not the size of the screen — an owner on a phone still gets the whole company.

A crew manager is not a fourth role. It is a crew member who runs at least one crew: appoint somebody over a crew and they become one, take their last crew away and they are an employee again. The powers are scoped to that crew — its roster, its re-timing, its stops. Not another crew, and not the dispatch board.

Telling the customer

  • 36 moments across service, money, follow-up and the Vault
  • Every rule ships disabled — nothing sends until you switch it on
  • Your own copy of the wording, per event and per channel
  • Consent is checked at send time, not when it was queued
  • A refusal is recorded with its reason, never silently dropped
“On my way” is a stamp Not a sixth status It sits between scheduled and in progress, and the stamp is what stops a second tap texting the customer twice.
The queued row is the message Rendered and addressed when it is queued So it can be read before and after it goes, and editing a template later cannot rewrite what was already sent.
Booking without ringing anyone A public link that shows bare times Not which crew, not how many are free, not what is already booked. The same engine answers your internal “who is free” screen with the names kept — one engine, two exposures.
Opening hours steer, never refuse Because emergencies are ordinary A call-out at nine at night is normal in service work, and a form that refuses one just gets a fake time typed into it. The form remarks and takes it.

Book a demo

See it running a lawn & landscape business, not a generic one.

Thirty minutes on data that looks like yours, with the arithmetic run on your own job count and average ticket. No card, and no obligation to switch anything.

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