The Deferred Work Vault

Everyone writes the job. Only one sells it twice.

Every declined recommendation, kept with its photo and measurement, then repriced, ranked and put back in front of the customer when they are most likely to buy it.

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The problem nobody has named

A service business recommends roughly twice what it sells.

The declined half is already diagnosed, already priced and already trusted. Then the job closes, and in every other system that work dies inside it.

Competitors can show you a list. A list is something somebody is supposed to work, and in a busy shop nobody ever does. OnSight works it for you.

Where it lives today A notes field, a technician’s memory, and an estimate that went quiet
Who is supposed to chase it Whoever has a spare afternoon. So: nobody
Where it lives in OnSight The Vault — priced today, ranked by what will actually sell, and due when the customer is ready
$0
Recommended and not sold — the one figure most merchants have never been shown about their own business.

The Vault · Ready to raise today, best first — and each row says why it is there

The follow-up gives three real answers, not two.

The customer's copy leads with the price and what is included, and “Not right now” takes a date — which beats the scoring model. Branded as your business, not as us.

The customer’s copy · Priced, itemised, and answerable in one tap

Five tabs, and the second one is the leak

It separates “they said no” from “nobody asked”.

A decline is a decision. Nobody ever asking is a process failure — and usually the bigger number. Reporting them together hides it.

Due now Everything open They said yes Recovered Closed
Due now Who to ring today, best first — and every row says why it is at the top rather than asking you to trust a number.
They said yes Work the customer has already agreed to and nobody has booked. The shortest distance between the Vault and money.
Never asked Items that expired with nobody ever contacted. Reported apart from the declines.
Recovered What the Vault actually brought back, in dollars, so it keeps proving itself.

How an item earns its place

The score shows its working.

A ranked list nobody understands is one nobody trusts. So every row carries the sentence that put it there.

  1. 01
    What the technician called it. Safety outranks everything. “Worth watching” does not pretend to be urgent.
  2. 02
    Whether it is actually due yet. On the vehicle’s odometer, the property’s season or the equipment’s age — never a date somebody typed.
  3. 03
    What the customer actually said. “Not right now” takes a date, and that date beats the model.
  4. 04
    And what would stop it dead. Selling the car, sold the house, said never — the item closes instead of cycling round again.

The outbox · Every message says why this customer, now — and nothing goes out until you say so

Repriced, not remembered Nightly, at today’s cost Parts and labor move; the number moves with them. A quote from eight months ago is never sold at last year’s cost.
Margin is need-to-know A technician sees the price, not the profit Cost and margin come back empty for anyone who cannot run the reports — not a dash, which would read as “we do not know”.

The value, in your numbers

Run it on your own whiteboard.

Two figures you already know. The recovery rate below is deliberately conservative — the point is not the total, it is that the software fee is a rounding error against it.

300
$460
8%
Recommended, not sold $168,000 Every month, at the industry’s 45% close rate.
Recovered by the Vault $13,440 Per month, at the rate set on the left.
Incremental card volume, annualised $161,280 Work you already diagnosed, running through a terminal you already have.

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A walk through the Vault, on data that looks like yours.

Thirty minutes, your own job count and average ticket, and the arithmetic run in front of you. No card, and no obligation to switch anything.

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