Maintenance
A tenant reporting a leak should not become an email somebody forwards.
The request arrives from the portal with a photograph and the unit already on it. It becomes a job, scheduled against that unit, assigned to your own crew or to the contractor you use for that trade.
When it closes, it stays on the unit — so the next person to ask about that boiler can see it was replaced in March and by whom.
From report to closed
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01
The tenant reports it. From the portal, with a photo and the unit attached. No phone tag to establish which flat.
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02
You triage it. Urgent goes on today. The rest gets a window, and the tenant is told which.
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03
Somebody does the work. Your crew on the schedule, or a contractor with the access facts and nothing else.
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04
It lands on the unit, and the bill lands where it belongs. Recoverable from the tenant, chargeable to the owner, or absorbed — decided once, on the job.